Returns & FAQ
We want to make sure you love our products, and quality is guaranteed. If there is a print error or visible quality issue, we'll replace or refund it. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface and include this in your email to us at contact@support.terraceanthem.co.uk. This quick and simple step will help us provide a speedy resolution.
Because this is a fast-turnaround, limited drop, orders are ready to go and ship within 1–2 business days of being placed. Please read below for details on cancellations, exchanges, and refunds.
Cancellations
Product Orders Cancellation Policy
Since this is a limited-run drop, orders ship quickly — usually within 1–2 business days of being placed. If you need to cancel or amend your order, let us know as soon as possible, ideally the same day. Please use the link provided in your confirmation email. You can edit your order at any time before it shipped out.
Once your order has been shipped out, you may be eligible for a replacement/resolution, depending on the situation. After you’ve received your order, you have 28 days to address any quality issues.
Donations and Tips Cancellation Policy
Please note that donations and tips are non-cancellable and non-refundable. Once you have completed your checkout for donations or tips, we cannot cancel or refund it.
Damaged/Quality Issues
For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item, along with your order number. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.
Please email us with these details at contact@support.terraceanthem.co.uk
Refunds Policies
Product Orders Refund Policy
If your tee doesn't fit, we're happy to offer an exchange (subject to stock for that size) or a refund. Since this is a limited drop, you'll need to cover the cost of return postage — email contact@support.terraceanthem.co.uk and we'll send over the details for this.
Because this is a limited-run drop, we can't offer general returns or exchanges beyond wrong size — except where there's a genuine print error or quality issue, supported by a photo.
PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.
Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.
Donations and Tips Refund Policy
Donations and tips are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your donation or tips.
Accepted Payment Methods
We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and local payment methods.
Shipping
We currently ship to the UK only.
Merchant of record
Orders are handled by our Merchant of Record and merchandising partner, Fourthwall.com, who handle order-related inquiries and returns. Privacy Policy Terms of Service.